Overview

At ART Foundation Las Vegas, we value your support and want you to be satisfied with your purchase or contribution. Please review the following policy regarding returns, exchanges, and refunds.

 Products Purchased (Standard Sales)

If you purchased a product directly from ART Foundation Las Vegas and need to return or exchange it:

  • Please contact our Customer Service team to initiate the process
  • Products must be returned in their original condition (unused and undamaged)
  • Upon receiving the returned item, we will:
    • Replace the product, OR
    • Exchange it, OR
    • Issue a refund to your original payment method (based on your preference)

Products Received in Exchange for a Contribution

If you received a product as part of a donation or contribution:

  • You may request a replacement or exchange if the item is defective or damaged
  • However, contributions are non-refundable in accordance with applicable tax laws
  • No monetary refunds will be issued for donated contributions

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 7 days of delivery
  • Provide photos and a description of the issue
  • We will arrange a replacement or exchange at no additional cost

Third-Party Products & Fulfillment (Print-on-Demand & Retail Partners)

Some products may be fulfilled or purchased through third-party platforms, including:

  • Printify
  • Pixels
  • Amazon

For these purchases:

  • Returns, refunds, and exchanges are subject to the respective platform’s policies
  • ART Foundation Las Vegas does not directly process refunds for third-party orders
  • You must contact the platform where the purchase was made:

General Guidelines:

  • Printify: Typically offers replacements or refunds for damaged, defective, or misprinted items
  • Pixels: Offers a return/refund window (commonly 30 days) depending on product type
  • Amazon: Returns and refunds follow Amazon’s return policy and may vary by seller

We recommend reviewing each platform’s official policy or contacting their customer support directly for assistance.

Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are non-refundable unless the return is due to an error on our part

How to Request a Return or Exchange

To start a return or exchange, please contact us:

📧 artfoundationlegacy@gmail.com
📞 702-328-8763

Include:

  • Your name and order details
  • Description of the issue
  • Photos (if applicable)

Policy Updates

ART Foundation Las Vegas reserves the right to update or modify this policy at any time. Changes will be reflected on this page.